Surrey & Sussex Crematorium

Balcombe Road
Crawley
West Sussex
RH10 3NQ

Telephone: Admin 01293 882345 / Memorial 01293 888930

Crematorium information

Surrey & Sussex Crematorium opened in 1956 and is set in 13 acres of tranquil gardens.

We have two chapels on site. St Richards seats 130 people and a more intimate memorial chapel that seats 59 people. Both chapels allow for a 45 minute service. We have screens and a speaker system, equipped with a hearing loop, to allow for music and visual tributes, and any larger services are catered for with the screens and speakers outside so no part of the service is missed.

The crematorium also has access for the less-abled and accessible toilets. 

Our peaceful gardens of remembrance are landscaped to provide families with a tranquil place to remember loved ones. We offer a variety of personalised memorials for you to choose from including scattering, roses, niches, plaques and private gardens. Our dedicated memorial and grounds staff can show you around the gardens at any time and help you make your choice of memorial. Our gardens are open 365 days a year.

Admin office email address - surrey&sussex.crematorium@thecmg.co.uk

Memorial office email address - surreyandsussex.memorialoffice@thecmg.co.uk

Facebook Page - Surrey and Sussex Crematorium | Crawley | Facebook

Opening Hours

The Office:
Our office is open Monday - Friday 09:00 - 17:00. We encourage booking an appointment prior to visiting. Please contact the crematorium to make an appointment.

Ashes can be collected at any time Monday - Friday 09:30 - 16:30 from the admin office. The applicant or nominated persons collecting ashes must bring photo ID.

The Grounds:
Our grounds are open to members of the public.

The Memorial Office:
Our memorial office is open Monday - Friday 09:00 - 17:00. Appointments are to be made by telephone or email prior to coming to see our memorial consultant at the crematorium. Please call 01293 888930.

The Book of Remembrance Room:
Our Book of Remembrance is open Monday to Friday 09:00 - 17:00 and Saturday & Sunday 10:00 - 16:00.

Other Details:
Dogs are welcome in the grounds and chapel. They must be kept on a lead. Any responsibility is that of the owner.

Parking

Our car park has 120 spaces and accessible parking too. Large attendance funeral’s; please notify the crematorium and/or your funeral director if you think you will have a large attendance so we can make sure traffic runs smoothly through the crematorium.

Our fees

We know that understanding what goes into the cost of a funeral can sometimes be difficult for families. We also recognise that understanding the overall financial implications of arranging a funeral is important. To this end we have included a downloadable price list of the services available to you.

It is important to us that any confusion is completely removed to help families to fully understand what the Cremation Fee includes, and what this means as part of the wider cost of the funeral. We have outlined the elements that are necessary to provide a cremation service to you below, although of course we would be happy to discuss any further queries you might have directly with you. You can contact us at any time to talk through any further options and any fees that might apply.

The cremation fee includes the following:

• All professional services relating to the administration and registration of the cremation, in line with statutory regulation.
• The use of our Chapel along with the assistance of a trained staff member on the day of the service.
• The provision of music during the funeral service (please contact the Crematorium for details of our available options).
• The sensitive handling of the cremation in line with environmental legislation.
• The appropriate national environmental levy for mercury abatement.
• The scattering or interment of the ashes within our Gardens of Remembrance, or the preparation for their removal along with a suitable container and the Cremation Certificate.
• Alternatively, we will look after the ashes safely and securely at our Crematoria site and can share with you the various options and next steps available to care for your loved ones ashes.

We also offer weekend services, fees for which along with  other available services are detailed in the PDF attachment entitled Cremation Price List

Direct cremation

We have a number of options available to meet the ever increasing demand for this service which are detailed below.

Unattended Direct Cremation

• There will be no service in the chapel and no mourners in attendance.
• Sometime following the cremation, staff at the Crematorium will contact the Applicant to confirm instructions for the ashes in order to offer any further assistance. There are many occasions when families change their decision having had time for further thought and discussion.

Attended Direct Cremation

• The attended direct cremation is available Monday - Friday 08:50
• This option enables families to attend the crematorium to see the coffin in the chapel and be able to spend a few moments with the coffin before the leaving the chapel. Up to six mourners can be present.
• The crematorium staff will be available to help and assist you during the time at the crematorium, showing you both in and out of the chapel at the appropriate times.
• Music may also be played should you wish.
• Sometime following the cremation, staff at the Crematorium will contact the Applicant to confirm instructions for the ashes in order to offer any further assistance. There are many occasions when families change their mind having had time for further thought.

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